Student Office 365 access resolved, 20/08/2020 11:05AM BST E-mail and Calendaring


Notification history

20/08/2020 11:05AM BST
Some students are experiencing difficulties accessing Office 365, including email and OneDrive.

If you are getting the following message :

“Your account has been locked. Contact your support person to unlock it, then try again.”

then here are some possible solutions/workarounds:

  • Clearing cache and cookies from your browser
  • Use a private/incognito tab on your browser
  • If using the UWE app to access your email, you can delete it and reinstall it
  • Forget your account by clicking the three dots next to your email address on the above error message and choosing “Forget account”

If you are still having issues with your password after trying the above please contact the IT Service Desk (Phone: +44117 328 3612) for a reset. Call answer times may be longer than normal.
19/08/2020 08:39AM BST
Some students are experiencing difficulties accessing Office 365, including email and OneDrive.

If you are getting the following message :

“Your account has been locked. Contact your support person to unlock it, then try again.”

then here are some possible solutions/workarounds:

  • Clearing cache and cookies from your browser
  • Use a private/incognito tab on your browser
  • If using the UWE app to access your email, you can delete it and reinstall it
  • Forget your account by clicking the three dots next to your email address on the above error message and choosing “Forget account”

If you are still having issues with your password after trying the above please contact the IT Service Desk (Phone: +441173283612) for a reset. Call answer times may be longer than normal.
17/08/2020 09:01AM BST
Some students are experiencing difficulties accessing Office 365, including email and OneDrive.

If you are getting the following message :

“Your account has been locked. Contact your support person to unlock it, then try again.”

then here are some possible solutions/workarounds:

  • Clearing cache and cookies from your browser
  • Use a private/incognito tab on your browser
  • If using the UWE app to access your email, you can delete it and reinstall it
  • Forget your account by clicking the three dots next to your email address on the above error message and choosing “Forget account”

If you are still having issues with your password after trying the above please contact the IT Service Desk (Phone: +441173283612) for a reset. Call answer times may be longer than normal.
03/08/2020 08:46AM BST
Student Office 365 access - some students are experiencing difficulties accessing Office 365, including email and OneDrive.

If you are getting the following message :

“Your account has been locked. Contact your support person to unlock it, then try again.”

then here are some possible solutions/workarounds:

  • Clearing cache and cookies from your browser
  • Use a private/incognito tab on your browser
  • If using the UWE app to access your email, you can delete it and reinstall it
  • Forget your account by clicking the three dots next to your email address on the above error message and choosing “Forget account”

If you are still having issues with your password after trying the above please contact the IT Service Desk (Phone: +441173283612) for a reset. Call answer times may be longer than normal.
27/07/2020 09:07AM BST
Some students are experiencing difficulties accessing Office 365, including email and OneDrive.

If you are getting the following message :

“Your account has been locked. Contact your support person to unlock it, then try again.”

then here are some possible solutions/workarounds:

  • Clearing cache and cookies from your browser
  • Use a private/incognito tab on your browser
  • If using the UWE app to access your email, you can delete it and reinstall it
  • Forget your account by clicking the three dots next to your email address on the above error message and choosing “Forget account”

If you are still having issues with your password after trying the above please contact the IT Service Desk (Phone: +441173283612) for a reset.