If you are experiencing an issue or have an IT related query, please contact the Service Desk on 0117 32 83612 or itonline@uwe.ac.uk

Services

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0 issue
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Groups Services status
Group Teaching, Learning and Library Services.
ARC status is up.
Blackboard status is up.
Collaborate status is up.
Kaltura status is up.
Library Systems status is up.
MyEngagement status is up.
MyUWE status is up.
Panopto Event Capture status is up.
Pebble Pad status is up.
Student Printing status is up.
Timetabling status is up.
Group University Administration.
Accommodation Systems status is up.
CRM status is up.
Facilities Systems status is up.
Finance Systems status is up.
InfoHub status is up.
HR Systems status is up.
SharePoint status is up.
ISIS - Student Records System status is up.
SITS - Student Admissions System status is up.
Room Booking Service status is up.
Management Information & Reporting Systems status is up.
Group Central IT Services.
Authentication and Identity Management status is up.
Data Storage status is up.
Networks status is up.
PCs, Mobiles, and Software status is up.
Virtual Environments and Systems Management status is up.
Group Communication Services.
E-mail and Calendaring status is up with ongoing incident.
External Access status is up.
Telephony & Video Conferencing status is up.
WiFi Service status is up.
Group Web & Intranet.
Staff Intranet status is up.
UWE Website status is up.

Notifications

Group Communication Services. E-mail and Calendaring status is up with ongoing incident.
Student Office 365 access - monitoring, 20 Aug 2020 11:07am BST

Some students are experiencing difficulties accessing Office 365, including email and OneDrive.

If you are getting the following message :

“Your account has been locked. Contact your support person to unlock it, then try again.”

then here are some possible solutions/workarounds:

  • Clearing cache and cookies from your browser
  • Use a private/incognito tab on your browser
  • If using the UWE app to access your email, you can delete it and reinstall it
  • Forget your account by clicking the three dots next to your email address on the above error message and choosing “Forget account”

If you are still having issues with your password after trying the above please contact the IT Service Desk (Phone: +44117 328 3612) for a reset. Call answer times may be longer than normal.

Planned Maintenance

Services history

Teaching, Learning and Library Services

ARC

ARC status on 29 Sep 2020 was .
ARC status on 28 Sep 2020 was .
ARC status on 27 Sep 2020 was .
ARC status on 26 Sep 2020 was .
ARC status on 25 Sep 2020 was .
ARC status on 24 Sep 2020 was .
ARC status on 23 Sep 2020 was .

Blackboard

Blackboard status on 29 Sep 2020 was .
Blackboard status on 28 Sep 2020 was .
Blackboard status on 27 Sep 2020 was .
Blackboard status on 26 Sep 2020 was .
Blackboard status on 25 Sep 2020 was .
Blackboard status on 24 Sep 2020 was .
Blackboard status on 23 Sep 2020 was .

Collaborate

Collaborate status on 29 Sep 2020 was .
Collaborate status on 28 Sep 2020 was .
Collaborate status on 27 Sep 2020 was .
Collaborate status on 26 Sep 2020 was .
Collaborate status on 25 Sep 2020 was .
Collaborate status on 24 Sep 2020 was .
Collaborate status on 23 Sep 2020 was .

Kaltura

Kaltura status on 29 Sep 2020 was .
Kaltura status on 28 Sep 2020 was .
Kaltura status on 27 Sep 2020 was .
Kaltura status on 26 Sep 2020 was .
Kaltura status on 25 Sep 2020 was .
Kaltura status on 24 Sep 2020 was .
Kaltura status on 23 Sep 2020 was .

Library Systems

Library Systems status on 29 Sep 2020 was .
Library Systems status on 28 Sep 2020 was .
Library Systems status on 27 Sep 2020 was .
Library Systems status on 26 Sep 2020 was .
Library Systems status on 25 Sep 2020 was and had incident.
Library Systems status on 24 Sep 2020 was and had incident.
Library Systems status on 23 Sep 2020 was .

MyEngagement

MyEngagement status on 29 Sep 2020 was .
MyEngagement status on 28 Sep 2020 was .
MyEngagement status on 27 Sep 2020 was .
MyEngagement status on 26 Sep 2020 was .
MyEngagement status on 25 Sep 2020 was .
MyEngagement status on 24 Sep 2020 was .
MyEngagement status on 23 Sep 2020 was .

MyUWE

MyUWE status on 29 Sep 2020 was .
MyUWE status on 28 Sep 2020 was .
MyUWE status on 27 Sep 2020 was .
MyUWE status on 26 Sep 2020 was .
MyUWE status on 25 Sep 2020 was .
MyUWE status on 24 Sep 2020 was .
MyUWE status on 23 Sep 2020 was .

Panopto Event Capture

Panopto Event Capture status on 29 Sep 2020 was .
Panopto Event Capture status on 28 Sep 2020 was .
Panopto Event Capture status on 27 Sep 2020 was .
Panopto Event Capture status on 26 Sep 2020 was .
Panopto Event Capture status on 25 Sep 2020 was .
Panopto Event Capture status on 24 Sep 2020 was .
Panopto Event Capture status on 23 Sep 2020 was .

Pebble Pad

Pebble Pad status on 29 Sep 2020 was .
Pebble Pad status on 28 Sep 2020 was .
Pebble Pad status on 27 Sep 2020 was .
Pebble Pad status on 26 Sep 2020 was .
Pebble Pad status on 25 Sep 2020 was .
Pebble Pad status on 24 Sep 2020 was .
Pebble Pad status on 23 Sep 2020 was .

Student Printing

Student Printing status on 29 Sep 2020 was .
Student Printing status on 28 Sep 2020 was .
Student Printing status on 27 Sep 2020 was .
Student Printing status on 26 Sep 2020 was .
Student Printing status on 25 Sep 2020 was .
Student Printing status on 24 Sep 2020 was .
Student Printing status on 23 Sep 2020 was .

Timetabling

Timetabling status on 29 Sep 2020 was .
Timetabling status on 28 Sep 2020 was .
Timetabling status on 27 Sep 2020 was .
Timetabling status on 26 Sep 2020 was .
Timetabling status on 25 Sep 2020 was .
Timetabling status on 24 Sep 2020 was .
Timetabling status on 23 Sep 2020 was .

University Administration

Accommodation Systems

Accommodation Systems status on 29 Sep 2020 was .
Accommodation Systems status on 28 Sep 2020 was .
Accommodation Systems status on 27 Sep 2020 was .
Accommodation Systems status on 26 Sep 2020 was .
Accommodation Systems status on 25 Sep 2020 was .
Accommodation Systems status on 24 Sep 2020 was .
Accommodation Systems status on 23 Sep 2020 was .

CRM

CRM status on 29 Sep 2020 was .
CRM status on 28 Sep 2020 was .
CRM status on 27 Sep 2020 was .
CRM status on 26 Sep 2020 was .
CRM status on 25 Sep 2020 was .
CRM status on 24 Sep 2020 was .
CRM status on 23 Sep 2020 was .

Facilities Systems

Facilities Systems status on 29 Sep 2020 was .
Facilities Systems status on 28 Sep 2020 was .
Facilities Systems status on 27 Sep 2020 was .
Facilities Systems status on 26 Sep 2020 was .
Facilities Systems status on 25 Sep 2020 was .
Facilities Systems status on 24 Sep 2020 was .
Facilities Systems status on 23 Sep 2020 was .

Finance Systems

Finance Systems status on 29 Sep 2020 was .
Finance Systems status on 28 Sep 2020 was .
Finance Systems status on 27 Sep 2020 was .
Finance Systems status on 26 Sep 2020 was .
Finance Systems status on 25 Sep 2020 was .
Finance Systems status on 24 Sep 2020 was .
Finance Systems status on 23 Sep 2020 was .

InfoHub

InfoHub status on 29 Sep 2020 was .
InfoHub status on 28 Sep 2020 was .
InfoHub status on 27 Sep 2020 was .
InfoHub status on 26 Sep 2020 was .
InfoHub status on 25 Sep 2020 was .
InfoHub status on 24 Sep 2020 was .
InfoHub status on 23 Sep 2020 was .

HR Systems

HR Systems status on 29 Sep 2020 was .
HR Systems status on 28 Sep 2020 was .
HR Systems status on 27 Sep 2020 was .
HR Systems status on 26 Sep 2020 was .
HR Systems status on 25 Sep 2020 was .
HR Systems status on 24 Sep 2020 was .
HR Systems status on 23 Sep 2020 was .

SharePoint

SharePoint status on 29 Sep 2020 was .
SharePoint status on 28 Sep 2020 was .
SharePoint status on 27 Sep 2020 was .
SharePoint status on 26 Sep 2020 was .
SharePoint status on 25 Sep 2020 was .
SharePoint status on 24 Sep 2020 was .
SharePoint status on 23 Sep 2020 was .

ISIS - Student Records System

ISIS - Student Records System status on 29 Sep 2020 was .
ISIS - Student Records System status on 28 Sep 2020 was .
ISIS - Student Records System status on 27 Sep 2020 was .
ISIS - Student Records System status on 26 Sep 2020 was .
ISIS - Student Records System status on 25 Sep 2020 was .
ISIS - Student Records System status on 24 Sep 2020 was .
ISIS - Student Records System status on 23 Sep 2020 was .

SITS - Student Admissions System

SITS - Student Admissions System status on 29 Sep 2020 was .
SITS - Student Admissions System status on 28 Sep 2020 was .
SITS - Student Admissions System status on 27 Sep 2020 was .
SITS - Student Admissions System status on 26 Sep 2020 was .
SITS - Student Admissions System status on 25 Sep 2020 was .
SITS - Student Admissions System status on 24 Sep 2020 was .
SITS - Student Admissions System status on 23 Sep 2020 was .

Room Booking Service

Room Booking Service status on 29 Sep 2020 was .
Room Booking Service status on 28 Sep 2020 was .
Room Booking Service status on 27 Sep 2020 was .
Room Booking Service status on 26 Sep 2020 was .
Room Booking Service status on 25 Sep 2020 was .
Room Booking Service status on 24 Sep 2020 was .
Room Booking Service status on 23 Sep 2020 was .

Management Information & Reporting Systems

Management Information & Reporting Systems status on 29 Sep 2020 was .
Management Information & Reporting Systems status on 28 Sep 2020 was .
Management Information & Reporting Systems status on 27 Sep 2020 was .
Management Information & Reporting Systems status on 26 Sep 2020 was .
Management Information & Reporting Systems status on 25 Sep 2020 was .
Management Information & Reporting Systems status on 24 Sep 2020 was .
Management Information & Reporting Systems status on 23 Sep 2020 was .

Central IT Services

Authentication and Identity Management

Authentication and Identity Management status on 29 Sep 2020 was .
Authentication and Identity Management status on 28 Sep 2020 was .
Authentication and Identity Management status on 27 Sep 2020 was .
Authentication and Identity Management status on 26 Sep 2020 was .
Authentication and Identity Management status on 25 Sep 2020 was .
Authentication and Identity Management status on 24 Sep 2020 was .
Authentication and Identity Management status on 23 Sep 2020 was .

Data Storage

Data Storage status on 29 Sep 2020 was .
Data Storage status on 28 Sep 2020 was .
Data Storage status on 27 Sep 2020 was .
Data Storage status on 26 Sep 2020 was .
Data Storage status on 25 Sep 2020 was .
Data Storage status on 24 Sep 2020 was .
Data Storage status on 23 Sep 2020 was .

Networks

Networks status on 29 Sep 2020 was .
Networks status on 28 Sep 2020 was .
Networks status on 27 Sep 2020 was .
Networks status on 26 Sep 2020 was .
Networks status on 25 Sep 2020 was and had incident.
Networks status on 24 Sep 2020 was .
Networks status on 23 Sep 2020 was .

PCs, Mobiles, and Software

PCs, Mobiles, and Software status on 29 Sep 2020 was .
PCs, Mobiles, and Software status on 28 Sep 2020 was .
PCs, Mobiles, and Software status on 27 Sep 2020 was .
PCs, Mobiles, and Software status on 26 Sep 2020 was .
PCs, Mobiles, and Software status on 25 Sep 2020 was .
PCs, Mobiles, and Software status on 24 Sep 2020 was .
PCs, Mobiles, and Software status on 23 Sep 2020 was .

Virtual Environments and Systems Management

Virtual Environments and Systems Management status on 29 Sep 2020 was .
Virtual Environments and Systems Management status on 28 Sep 2020 was .
Virtual Environments and Systems Management status on 27 Sep 2020 was .
Virtual Environments and Systems Management status on 26 Sep 2020 was .
Virtual Environments and Systems Management status on 25 Sep 2020 was .
Virtual Environments and Systems Management status on 24 Sep 2020 was .
Virtual Environments and Systems Management status on 23 Sep 2020 was .

E-mail and Calendaring

E-mail and Calendaring status on 08 Aug 2020 was and had incident.
E-mail and Calendaring status on 07 Aug 2020 was and had incident.
E-mail and Calendaring status on 06 Aug 2020 was and had incident.
E-mail and Calendaring status on 05 Aug 2020 was and had incident.
E-mail and Calendaring status on 04 Aug 2020 was and had incident.
E-mail and Calendaring status on 03 Aug 2020 was and had incident.
E-mail and Calendaring status on 02 Aug 2020 was and had incident.

External Access

External Access status on 08 Aug 2020 was .
External Access status on 07 Aug 2020 was .
External Access status on 06 Aug 2020 was .
External Access status on 05 Aug 2020 was .
External Access status on 04 Aug 2020 was .
External Access status on 03 Aug 2020 was .
External Access status on 02 Aug 2020 was .

Telephony & Video Conferencing

Telephony & Video Conferencing status on 08 Aug 2020 was .
Telephony & Video Conferencing status on 07 Aug 2020 was .
Telephony & Video Conferencing status on 06 Aug 2020 was .
Telephony & Video Conferencing status on 05 Aug 2020 was .
Telephony & Video Conferencing status on 04 Aug 2020 was .
Telephony & Video Conferencing status on 03 Aug 2020 was .
Telephony & Video Conferencing status on 02 Aug 2020 was .

WiFi Service

WiFi Service status on 08 Aug 2020 was .
WiFi Service status on 07 Aug 2020 was .
WiFi Service status on 06 Aug 2020 was .
WiFi Service status on 05 Aug 2020 was .
WiFi Service status on 04 Aug 2020 was .
WiFi Service status on 03 Aug 2020 was .
WiFi Service status on 02 Aug 2020 was .

Staff Intranet

Staff Intranet status on 29 Sep 2020 was .
Staff Intranet status on 28 Sep 2020 was .
Staff Intranet status on 27 Sep 2020 was .
Staff Intranet status on 26 Sep 2020 was .
Staff Intranet status on 25 Sep 2020 was .
Staff Intranet status on 24 Sep 2020 was .
Staff Intranet status on 23 Sep 2020 was .

UWE Website

UWE Website status on 29 Sep 2020 was .
UWE Website status on 28 Sep 2020 was .
UWE Website status on 27 Sep 2020 was .
UWE Website status on 26 Sep 2020 was .
UWE Website status on 25 Sep 2020 was .
UWE Website status on 24 Sep 2020 was .
UWE Website status on 23 Sep 2020 was .